Terms and Conditions

These terms and conditions must be read in conjunction with our website terms and conditions, privacy policy and general disclaimer, all documents constituting the entire agreement between you and us.

1. General

1. Flying Time Aviation will refuse to allow a customer to fly if the customer is suspected of being unfit to fly through alcohol, drugs, illness or any other reason.
2. Customers will not be allowed to fly as Pilot in Command without holding a current appropriate type rating or having completed a 28 day check.
3. All customers must comply with the requirements of the Operations Manual and the relevant Pilot's Operating Handbook.
4. Prices are subject to change without notice and E&OE.
5. If a booking has to be cancelled by Flying Time Aviation then Flying Time Aviation will not refund any additional expenses incurred by the customer in connection with the booking.
6. Flying Time Aviation and the customer agree and acknowledge that there are risks and dangers associated with the operation of aircraft and, further, that many of these risks and dangers cannot be avoided, despite the exercise of reasonable care by the parties.  To enrol in any course, take an air experience flight or self-fly hire the customer hereby assumes all risks, both known and unknown, associated with or related to the operation of aircraft.  The customer further releases Flying Time Aviation and its staff from any claim, demand or liability which the customer might otherwise have against Flying Time Aviation and its staff and which claim, demand or liability arises out of the operation of aircraft.  The customer acknowledges that he/she has read and understands that by signing this agreement he/she will be waiving the right to any recovery he/she might have against the school or its staff for personal injury or damages which he/she may sustain arising out of, or in the course of, the operation of aircraft.
7. If a customer has any reason to make a complaint about the flying training they have received then they should firstly discuss the complaint with their instructor. If the complaint cannot be resolved then the matter will be referred to the Chief Flying Instructor. If the customer is still unsatisfied with the response then the matter will be referred to the Managing Director.
8. If a customer has any reason to make a complaint about the general service they have received, and their complaint cannot be resolved at the time, then full details of the complaint should be sent to the Business Manager at Flying Time. If the customer is still unsatisfied with the response then the matter will be referred to the Managing Director or the Finance Director.

 

2. Air Experience Flights

1. Air experience flight vouchers are valid for 6 months from date of purchase. The voucher holder should make a booking for the flight within the voucher validity period.
2. If the flight is not booked within the validity period then the voucher validity may be extended, at the discretion of Flying Time Aviation, for an extra month at a cost of £10.
3. The voucher holder should telephone 01273 455177 on the day of the flight to ensure that weather conditions are suitable before travelling to the airport. Flying Time Aviation will not be responsible for any expenses incurred by the voucher holder or accompanying persons if a flight cannot take place.
4. If a flight cannot take place because of poor weather or aircraft unavailability then another booking will be made within four weeks of the original booking. If this booking date is outside the validity period then there will be no extra charge.
5. The voucher entitles the voucher holder to an air experience for the amount of time stated on the voucher. This time includes taxiing to the take-off position, the duration of the flight and taxiing back to the parking bay after landing. The time spent on the pre-flight briefing is additional to the flight time and is not deducted from the flight time.
6. An additional person may be accommodated in the back of the aircraft subject to aircraft type booked and weight of the person. Flying Time Aviation has the final decision on whether an extra person can be carried. If carrying of an extra person is an important part of the experience then this must be stated at time of booking so that a suitable aircraft can be booked.
7. Flights may take place in any of our aircraft.
8. A booking may be cancelled by the voucher holder provided that 48 hours notice is given. If a booking is cancelled with less than 48 hours notice then a cancellation fee of £30 may be charged. The cancellation fee may be waived, at our discretion, depending on the circumstances of the cancellation.
9. Vouchers may be exchanged for a higher value voucher, at any time within the validity period of the original voucher, on payment of the additional amount.
10. Vouchers may be refunded in full within 14 days of purchase. After this date, and until one month before expiry, provided a booking has not been made, vouchers will be refunded but will be subject to an administration charge of 10% of the value of the voucher. Vouchers cannot be refunded within one month of expiry.

 

3. Air Experience Flight Vouchers Issued by Other Companies

1. The voucher holder must book the flight within the voucher validity period.
2. The voucher holder should telephone 01273 455177 on the day of the flight to ensure that weather conditions are suitable before travelling to the airport. Flying Time Aviation will not be responsible for any expenses incurred by the voucher holder or accompanying persons if a flight cannot take place.
3. If a flight cannot take place because of poor weather or aircraft unavailability then another booking will be made within the voucher validity period, subject to aircraft availability.
4. The voucher entitles the voucher holder to an air experience for the amount of time stated on the voucher. This time includes taxiing to the take-off position, the duration of the flight and taxiing back to the parking bay after landing. The time spent on the pre-flight briefing is additional to the flight time and is not deducted from the flight time.
5. An additional person may be accommodated in the back of the aircraft subject to the appropriate voucher having been purchased, aircraft type booked and weight of the person. Flying Time Aviation has the final decision on whether an extra person can be carried.
6. Flights may take place in any of our aircraft.
7. A booking may be cancelled by the voucher holder provided that 48 hours notice is given. If a booking is cancelled with less than 48 hours notice then a cancellation fee of £30 may be charged. The cancellation fee may be waived, at our discretion, depending on the circumstances of the cancellation.

 

4. Self Fly Hire

1. The hirer is responsible for their rating being current. If not current, the hirer is liable for any financial penalties incurred by Flying Time Aviation and will not be covered by Flying Time Aviation's insurance.
2. Flying Time Aviation has the right to insist, without explanation, on a requirement for a check flight.
3. Flying Time Aviation can request a deposit be paid at any time between the booking being made and the aircraft keys being given to the hirer. If the hirer refuses to pay a deposit then the booking may be cancelled.
4. The hirer must ensure that all legal documents are correct and the appropriate weight and balance calculations have been performed before the flight and that the technical log is completed at the end of the flight.
5. The hirer is responsible for the aircraft during the booking period and is liable for any losses from the aircraft, if left unlocked, and any damage whatsoever caused to the aircraft.
6. The hirer is responsible for all aerodrome and navigation fees.
7. Flying Time Aviation can insist the hirer returns the aircraft at any time and the hirer will only be charged for the actual time used.
8. Flying Time Aviation has the right to claim from the hirer for any damages incurred during the hire period, including loss of revenue if the aircraft is rendered unavailable for further hire.
9. The hirer is responsible for locking the aircraft and ensuring it is tied down, if necessary, at the end of the hire period.
10. If the booked aircraft should become unavailable, for any reason, and a suitable alternative aircraft is unavailable, then the booking will be cancelled and Flying Time Aviation will accept no responsibility for any additional expenses incurred by the hirer.

 

5. PPL, NPPL, Night, IMC, Safety Pilot, G1000 EFIS, RNAV GPS and Conversions

1. It is the responsibility of the student to ensure that they meet the requirements of the course, particularly with regard to medical fitness. Flying Time Aviation will not refund any expenses incurred by the student prior to ensuring that all requirements are met.
2. A deposit of £350 is due in advance of commencing a PPL or NPPL course whilst a deposit of £150 is required for all other courses. These payments will be returned to the student in the form of a deduction from final payments for the course on completion of the course. Where a discount package is booked, which requires the full payment before the start of the course, a separate initial deposit is not required.
3. Any advance payments made may be subject to any price increases for any reason.
4. If, for any reason, Flying Time Aviation is unable to provide a course after a booking and payment have been made, then a full refund will be made. Flying Time Aviation will not be responsible for any additional expenses incurred by the student in preparation for the course. 
5. If a student decides not to commence a course then the deposit will be forfeited. If a full course payment has been made then a refund will be made but an administration charge of 10% of the amount paid will be deducted from the refund amount together with any banking or credit card fees paid by Flying Time Aviation. 
6. If a student leaves before completing the course for which they have deposited monies then the balance remaining will be returned to the student, but either the initial deposit will be forfeited or, for those courses which have been fully prepaid, an administration charge of 10% of the balance will be deducted together with any bank or credit card fees paid by Flying Time Aviation. In the case of discounted fully paid courses the discount will not apply to partially completed courses and any refund will be subject to a recalculation of training hours completed at the normal rate.
7. When a price is quoted for a course package this price must be paid even if the student completes the course in fewer hours than those included in the package. If, however, the student requires additional hours to those included in the package, to complete the course, then these hours and any additional fees and charges will be charged at the normal rates.
8. For operational reasons it may occasionally be necessary to alter the timing of a student’s booked session to another time of the day or to another day. Flying Time Aviation will give the student as much notice as possible of this but if the new time is not convenient for the student then the student will have priority in any further rearrangements of booked sessions.
9. If the student's usual aircraft type is unavailable, and another aircraft type has been provided but declined, Flying Time Aviation will not refund any expenses incurred if the student chooses to wait for the usual aircraft.
10. Flying Time Aviation will always endeavour to ensure that a student can complete their course  in the normal timescale for the course. However, Flying Time Aviation cannot be held responsible for delays to the training schedule caused by unsuitable weather conditions or unexpected aircraft maintenance requirements and will not refund any extra expenses incurred by the student as a result of these delays.
11. Where a course culminates in a test carried out by a CAA examiner, Flying Time Aviation cannot be held responsible for any delays caused by the availability of the CAA examiner and will not refund any extra expenses incurred by the student as a result of these delays.

 

6. Hourbuilding

1. The programme fee must be paid in advance before any bookings can be made. If the programme is up to 50 hours then the full fee must be paid in advance. If the programme is over 50 hours then the fee can be paid in two instalments but the first instalment must be paid in advance. The second instalment will be due when 48 hours of the programme have been completed.
2. Hourbuilders are required to open an account with a minimum of £1000 payment for aircraft hire and additional fees. The cost of each flight will then be deducted from the account. In the case of Avgas aircraft, the hire cost will be taken from the account but the hourbuilder is responsible for direct payment of fuel and the additional fees. Additional payments can be made to the account at any time. Once the account balance reduces to £100 then a further payment will be requested and bookings may be refused until a payment is received.
3. Hire of diesel aircraft is subject to a maximum of two slots per week and restricted to the following times: Morning 08:00 - 10:30; Evening 16:30 - 19:00 (winter) and 17:30 - 20:00 (summer). If there is availability then bookings may be made for other times from 6pm the previous day. There are no restrictions on the hire of Avgas aircraft.
4. Bookings for hourbuilding are made on the condition that Flying Time Aviation can rearrange or cancel a booking if an aircraft is needed for another purpose.

 

7. ATPL Theory, MEP, CPL, IR, Rating Revalidations

These terms and conditions will be sent to students at the time of course registration and a signed copy must be returned with the course deposit.
    
1.    Training

1. The Student must meet all minimum course requirements, including pre-entry and licence issue, as specified by the UK Civil Aviation Authority (CAA), the Joint Aviation Authority (JAR) and the European Aviation Safety Agency (EASA).
2. In the event that documents, including passports, medical certificates, existing licences or ratings, submitted by the Student to Flying Time Aviation are found to be forged or falsified, Flying Time Aviation reserves the right to immediately terminate training, withhold all training fees paid on account and refer such matters directly to appropriate Civil Aviation and Criminal Investigation authorities.
3. The training period for which these terms and conditions cover begins on the signing of this agreement by the Student and is open ended with respect to the course completion date.  
4. The Student agrees to attend Flying Time Aviation for the duration of the course with normal operating hours being between 08.30 and 18.00 Monday to Friday.  Weekend and out of normal operating hours flight operations may be conducted on an as required basis whenever the weather or operational needs are a factor.  Flying Time Aviation reserves the right to modify its operating schedule and flight training shifts at its sole discretion.  
5. The Student is expected to make themselves available for scheduled training during the normal operating times as stated above. The Student should inform Flying Time Aviation of any absences during the course.  Absences from planned training may require extra hours to be made up at the end of the course and, in the event that any rescheduling of lessons may be required, additional costs may be incurred and will be at the published rates in force at that time.
6. The Student acknowledges that where applicable all flight, simulator or academic training is integrated into the course of instruction offered by Flying Time Aviation to the Student and may not be pursued separately by the Student.
7. Student assessments are recorded and held on file.  Should the Student fail an assessment or exercise they will be subject to a retake.  Entry to the regulatory body examinations will be at the discretion of Flying Time Aviation, which will be based on the Student's level of understanding and ability in accordance with the regulations laid down by the CAA/JAA/EASA.  Student records will reflect any uncompleted assessments.  Assessments and their results count towards the overall assessment of the Student's abilities and, therefore, affect the Student's ability to sit examinations.  
8. The successful completion of the course of instruction, or any part thereof, requires certain skills, aptitude, motivation, diligence and capacity to accept instruction on the part of the Student, which cannot be evaluated in advance.  Accordingly, The Student acknowledges that no employee, agent or other representative of Flying Time Aviation can make any representations, promises or warranties concerning:
   1. The Student's ability to successfully complete the course of instruction, or any part thereof, within a specified period of time;
   2. The course time necessary to obtain one or more particular ratings;
   3. The course time necessary to obtain a given number of flight hours;
   4. The course time necessary to successfully complete written tests and flight tests.
9. Flying Time Aviation does not guarantee course completion or the Student's completion date.  The Student acknowledges that any projected completion time is based on average student performance in accordance with the training course outlined during course completion.
10. Flying Time Aviation reserves the right to substitute aircraft of equal or higher specification, should this become necessary, in order to complete training requirements.
11. Flying Time Aviation does not guarantee employment to the Student on completion of training, although every reasonable effort will be made to assist the Student in attaining their goals.
12. Flying Time Aviation and the Student agree and acknowledge that there are risks and dangers associated with the operation of aircraft and, further, that many of these risks and dangers cannot be avoided, despite the exercise of reasonable care by the parties.  To enrol in the course the Student hereby assumes all risks, both known and unknown, associated with or related to the operation of aircraft.  The Student further releases Flying Time Aviation and its staff from any claim, demand or liability which the Student might otherwise have against Flying Time Aviation and its staff and which claim, demand or liability arises out of the operation of aircraft.  The Student acknowledges that he/she has read and understands that by signing this agreement he/she will be waiving the right to any recovery he/she might have against the school or its staff for personal injury or damages which he/she may sustain arising out of, or in the course of, the operation of aircraft.

 

2.    Financial

1. An initial deposit of £350 is due in advance of the course start date to reserve a place on the ATPL Theory, CPL and IR courses. An initial deposit of £150 is due in advance of the course start date to reserve a place on the MEP, IR revalidation or IR renewal courses.
2. Academic fees, specifically including all ground school courses, and any discount packages, are payable in full on, or prior to, course commencement.
3. If the Student wishes to re-schedule their course start date then at least 14 days notice must be given to Flying Time Aviation or either the initial deposit will be forfeited or, for those courses which have been fully prepaid, an administration charge of 10% of the balance will be deducted together with any bank or credit card fees paid by Flying Time Aviation.  
4. If the Student wishes to re-schedule any of their training times within their course timetable then 48 hours notice must be given to Flying Time Aviation or a cancellation fee for that training period may be charged.
5. Flight and simulator Students are required to remain in credit throughout the course of training with sufficient available funds to cover the cost of the next flight.
6. The Student acknowledges that fees for additional training beyond the training course outlined during course enrolment will be charged at the published rates at the time the additional training is provided.
7. The Student acknowledges that interest will be charged on any overdue or outstanding balance at the monthly rate of Bank of England Base Rate plus 8%, this interest will be charged pro rata.
8. In the event that training is terminated for any reason the Student agrees to comply with the following refund policy:
   1. The initial deposit may be refunded with the permission of the Financial Director if, for reasons beyond their control, the Student is denied a UK Entry Visa (where applicable for International students), or is unable to pass an appropriate JAA Medical (course requirement).  In these circumstances any expenses incurred by Flying Time Aviation on behalf of the Student will be deducted from the refund.
   2. Under no circumstances will academic ground school courses, full-time or correspondence, be refundable once commenced.
   3. Cancellation of flight/simulator training courses prior to commencement will result in forfeiture of the initial deposit required to secure the course booking.  For those courses which have been fully prepaid an administration charge of 10% of the balance will be deducted together with any bank or credit card fees paid by Flying Time Aviation.
   4. Students who leave a flight/simulator course prior to course completion will be refunded any unused monies in their account less the initial course payment or, for those courses which have been fully prepaid, an administration charge of 10% of the balance will be deducted together with any bank or credit card fees paid by Flying Time Aviation. In the case of discounted fully paid courses the discount will not apply to partially completed courses and any refund will be subject to a recalculation of the training hours completed at the normal rate.
9. If the Student requires Flying Time Aviation to certify to any bank or financial institution (including for the purpose of this paragraph any body issuing public funds by way of a Career Development Loan or similar scheme) that training is being undertaken for the purposes of obtaining a loan for their training, Flying Time Aviation shall retain details of the bank or financial institution concerned.
10. Should the Student cease training for any reason whatsoever (including termination by Flying Time Aviation) Flying Time Aviation will advise where necessary any bank or financial institution of the termination of training.

 

3.    Behaviour

1. The Student shall maintain a high standard of dress and appearance in keeping with their proposed profession.
2. The Student shall maintain a professional code of conduct at all times and has an obligation to show the same code of conduct whilst residing in any accommodation during training with Flying Time Aviation.  The Student will be held responsible for any damages to property.
3. Use of mobile (cell) phones is not permitted in the classroom or simulator area. No food or drink is to be taken into the classroom or simulator area.
4. Smoking is not permitted anywhere within the Flying Time Aviation building or simulator area.
5. No litter should be left in or around Flying Time Aviation, car parking areas and surrounding areas.
6. No bicycles, packages or bags may be left anywhere other than designated areas within Flying Time Aviation or Airport facilities.
7. Consumption of alcohol is forbidden on Flying Time Aviation premises and must not be consumed within 12 hours of any flight, simulator or ground training.  Any use of drugs or excessive use of alcohol on or off Flying Time Aviation premises will result in immediate dismissal from the course.  No refund of fees will be made.
8. Flying Time Aviation telephones, printers, or the fax machine cannot be used without prior approval.  Any faults with equipment should be reported immediately to Flying Time Aviation reception.  No items belonging to Flying Time Aviation may be removed without prior approval.  All equipment and furniture should be treated with respect.
9. Physical violence against any person whilst undertaking training at Flying Time Aviation will result in instant dismissal from the course and no refund of fees will be made.

 

4.    General

1. The Student warrants that he/she is entitled to reside and undertake training within the United Kingdom, either by virtue of being a national of an EU country or by holding an appropriate visa issued by the UK authorities.
2. In the event of the Student undertaking training by virtue of an appropriate visa, the visa must be produced to Flying Time Aviation prior to commencement of training and on any subsequent renewal of such visa during the period of training.  Should the training fail to be completed for any reason whatsoever either by Flying Time Aviation or the Student, Flying Time Aviation will advise the issuer of the visa that the Student has ceased to undergo training with this establishment.  The Student further recognises that Flying Time Aviation shall comply with the recommended practices of the Immigration and Nationality Department guidelines on students whose attendance levels are unsatisfactory.  Flying Time Aviation will retain the details of the Student as disclosed on the application form for training and in any other correspondence between the Student and Flying Time Aviation, and shall be at liberty to disclose any and all such information to the Immigration Authorities.
3. Flying Time Aviation reserves the right to terminate the Student's enrolment should the Student violate any or all of the terms and conditions within this agreement.    Termination will apply if the Student fails to make themselves available for scheduled training without good reason, demonstrates unsatisfactory progress due to failure in applying him/herself, not completing study assignments, tardiness or absence, improper or irresponsible behaviour, any drug or alcohol related activities, incapacitation or inability to maintain a medical certificate,  language barriers, or Flying Time Aviation at its sole discretion considers the Student's competencies, aptitude or character unsuitable for further training.
4. These terms and conditions constitute the entire agreement between the Student and Flying Time Aviation, any and all prior agreements, understandings, representations or statements either oral or written, are integrated herein.  No employee, agent, or other representative of Flying Time Aviation has authority to verbally modify or waive any of its terms.  Any modifications to, or waiver of, the terms of this agreement are invalid unless they are in writing and signed by the Managing Director, Flying Time Aviation.
5. In the event of any conflicts or inconsistencies between the terms of this agreement, the description of fees, brochures, advertising material and any other documents pertaining to the Student's enrolment with Flying Time Aviation, the terms of this agreement shall prevail.
6. Flying Time Aviation reserves the right to update and/or modify these terms and conditions at any time without prior notice.
7. This agreement shall be interpreted, governed by and construed according to the Laws of England without regard to its conflict of law principles that would make the same subject to the laws of any other jurisdiction.  Venue of any action arising out of, or relating to, this agreement shall lie exclusively in England, and the parties hereby expressly agree to submit themselves to the jurisdiction of English Law.

 

8. Entire Agreement

These terms and conditions, together with our privacy policy, website terms and conditions and general disclaimer constitute the entire agreement between you and us in relation to your use of our website and services, and supersede all previous agreements in respect of your use of our website or services.

Flying Time Aviation is a trading name of Flying Time Limited.